Terms and Conditions

Last updated: 15/09/2026

These terms govern your use of Zenor charging stations, our website, and our mobile application. By using any of them, you agree to these terms.

1. Who We Are

Zenor Green Energy Private Limited, a company registered in India, with its registered office at TC 29/655 (1), USRA 102, Udarasiromani Road, Thiruvananthapuram, Kerala 695 010.

2. The Service

Zenor operates public EV charging stations. Some are owned by Zenor and some are owned and operated by franchise partners under the Zenor brand. In either case, charging is provided under these terms.

3. Using a Charging Station

You must hold a vehicle compatible with the connector type at the station
You are responsible for connecting and disconnecting your vehicle safely and following the instructions displayed
You must not use a charger that appears damaged. Report it to us instead
You must not leave a vehicle occupying a charging bay after the session has ended, where signage requires otherwise

4. Payment

Charging is prepaid. Tariffs are displayed at the charger and in the app before payment. Payment is processed by our payment gateway partner. Refunds are governed by our Refund and Cancellation Policy.

5. Availability

We aim to keep every station operational but do not guarantee that any particular station will be available or functional at any given time. Availability may be affected by maintenance, power supply, network connectivity, or events outside our control.

6. Your Vehicle

You are responsible for ensuring your vehicle is in a safe condition to charge. Zenor is not responsible for damage arising from a defect in your vehicle, its charging system, or its battery.

7. Limitation of Liability

To the extent permitted by law, Zenor’s liability arising from your use of the service is limited to the amount you paid for the session in question. We are not liable for indirect or consequential losses, including loss of time, missed appointments, or vehicle downtime.

8. Acceptable Use

You must not tamper with equipment, attempt to obtain charging without payment, misuse the app, or use the service for any unlawful purpose.

9. Loyalty Programme

Where offered, loyalty points have no cash value, are not transferable, and may be varied or withdrawn on reasonable notice.

10. Intellectual Property

The Zenor name, logo, website, and application are owned by Zenor Green Energy Private Limited and may not be used without written permission.

11. Changes to These Terms

We may update these terms. Continued use of the service after an update constitutes acceptance.

12. Governing Law

These terms are governed by the laws of India. Courts at Thiruvananthapuram, Kerala shall have jurisdiction.

13. Contact

Email: [ support@domain ] · Phone: [ number ]