Last updated: 15/9/2026
This policy explains how Zenor Green Energy Private Limited handles refunds and cancellations for electric vehicle charging services.
Zenor charging sessions are prepaid. You pay an amount before charging begins, and the charger delivers energy up to the value of that payment.
If a charging session ends before the full prepaid amount is consumed – because you stopped it, because your vehicle reached full charge, or for any other reason – the unused balance is refunded automatically to the payment method used. No request is needed.
If payment is successful but charging does not begin, the full amount is refunded automatically. If charging stops partway through due to a fault at our end, the unused portion is refunded.
Timelines after initiation depend on your bank or payment provider and are outside Zenor’s control.
A charging session may be stopped at any time from the charger or the app. Charging stops immediately and any unused balance is refunded as set out above. There is no cancellation fee.
If you believe a refund has not reached you within the timelines above, contact us with your session reference and payment details: Email: [ support@domain ] Phone: [ number ]
We acknowledge refund disputes within 48 hours and aim to resolve them within 15 business days.
This policy covers EV charging services only. Payments relating to franchise agreements or solar installation projects are governed by the terms of the individual agreement signed between Zenor and the customer.
Clean energy infrastructure for Kerala and South India. EV charging and commercial solar, built to work.