Privacy Policy

Last updated: 15/9/2026

Zenor Green Energy Private Limited (“Zenor”, “we”, “us”) operates EV charging stations and a related website and mobile application. This policy explains what personal data we collect, why, and what we do with it.

1. Information We Collect

Mobile number – collected when you verify your number by OTP to start a charging session, claim loyalty points, or create an account.

Payment information – processed by our payment gateway partner. Zenor does not store your card number, CVV, UPI PIN, or any other payment credential on our systems.

Charging session data – station, charger, date and time, energy delivered, amount paid, and session outcome.

Location data – only if you use the station finder and grant permission. Used to show nearby stations. You can decline this without losing any other functionality.

Contact form data – name, phone, email, and any message you send through the website.

Technical data – device type, operating system, app version, and log data used for diagnostics and security.

2. Why We Collect It

To deliver and complete your charging session
To process payment and issue refunds
To contact you if a session fails or a refund is due
To operate the loyalty programme, where you have opted in
To send service messages by WhatsApp or SMS relating to your sessions
To send promotional messages, only where you have consented, and always with an opt-out
To maintain security, prevent fraud, and meet legal obligations

3. Legal Basis and Consent

We process your data on the basis of your consent and to perform the service you have requested. You may withdraw consent for promotional communication at any time by replying STOP to any message or contacting us.

4. Sharing With Third Parties

Zenor uses third-party service providers to operate the charging network:

Charging platform provider - operates the charge point management system. Session data and the mobile number used for a session are processed on this platform.
Payment gateway - processes payments and refunds. Payment credentials are handled entirely by the gateway.
Messaging providers - deliver OTP and service messages by WhatsApp and SMS.

our personal data. We do not share it with advertisers.

5. Data Storage and Retention

Data is retained for as long as needed to provide the service and meet legal, tax, and accounting obligations. Session and transaction records are retained for the period required under Indian law.

6. Security

We use encryption in transit, access controls, and monitoring to protect your data. No system is completely secure, but we take reasonable steps appropriate to the sensitivity of the information we hold.

7. Your Rights

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data, subject to legal retention requirements
Withdraw consent for promotional communication
Raise a grievance with our Grievance Officer

To exercise any of these, contact [ privacy@domain ].

8. Children

Our services are not directed at children under 18. We do not knowingly collect data from children.

9. Changes

We may update this policy. Material changes will be notified through the app or website. The “last updated” date above always reflects the current version.

10. Contact

Zenor Green Energy Private Limited TC 29/655 (1), USRA 102, Udarasiromani Road, Thiruvananthapuram, Kerala 695 010 Email: [ privacy@domain ] Grievance Officer: [ name ] · [ grievance@domain ]